Terms and Conditions

The guest is obligated to pay the valid or agreed prices for the room rental and the other services used by him/her. This also applies to services and expenses to third parties initiated by the guestThe agreed prices include the respective statutory value-added tax, unless this is shown separately. 

Changes in bookings (changes in the number of beds/rooms booked, the length of stay of guests, or other essential services provided by the hostel) entitle the Hostel to charge different prices. 

The hostel is entitled at any time to demand either a reasonable advance payment of the total invoice or the provision of security.

The amount of the advance payment is 50 % of the agreed total price for individual travelers and 30 % of the agreed total price for groups of 10 or more persons. 

On the agreed day of departure, the beds/rooms are to be made available to the Hostel at 11:00 a.m. when vacated.

After that, Hostel can charge 50% of the full accommodation price (list price) for the additional use of the room. In the case of rooms not used by the customer, the Hostel can charge the guest for the lost income from other rentals.

The Hostel is free to charge the guest a lump sum for the damage incurred and to be compensated by the guest. 

Services provided by third parties or special services that become useless as a result of the cancellation must be paid for at 100% in any case. The payment obligation of the guest does not arise if the withdrawal of the guest is due to a reason for which the Hostel is responsible. 

If a reasonable advance payment or security demanded by the Hostel is not provided within the agreed or reasonable period, the Hostel is entitled to withdraw from the contract.

Furthermore, the Hostel is entitled to cancel the contract for a good cause, for example in the event of force majeure or other circumstances beyond the control of the Hostel that make it unreasonable to expect the Hostel to fulfill the contract (e.g. insolvency, etc.) and if rooms are booked for purposes other than accommodation, with false information provided by the Guest or without the consent of the Hostel. 

Personal and other items brought into the house are at the guest’s risk. The Hostel does not assume any obligation to guard or store them. The Hostel assumes no liability for loss, destruction, or damage except in the case of gross negligence or intent on the part of the Hostel.

The customer is responsible for ensuring the objects are brought along by the guest. Anyone who causes damage to the building or inventory is liable for this within the framework of the legal provisions (in particular accompanying persons and organizers).

Theft and deliberate property damage will be reported immediately. The reception team will inspect the rooms. Repair or replacement due to possible damage will be invoiced.

A fee of Q50 per lost key must be paid in cash at the latest upon departure. The Hostel does not assume any liability for luggage, cars bicycles, or any other personal item left on the hostel premises. 

The house rules are part of the general terms and conditions. In the event of breaches of the house rules, Hostel is entitled to terminate the accommodation contract without notice.

Cancellation fees shall be due for any rooms/beds that are not used as a result of this by the cancellation regulations. 

Furthermore, the Hostel is entitled to charge the financial loss to the guest/group in case of violation of the house rules with the consequence of the loss of other guests (early departure, etc.). 

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